Commitment to your privacy

This site is owned and operated by Sydney Duco Doctors Australia. Your privacy on the internet is of the utmost importance to us. At Sydney Duco Doctors Australia, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Information we gather and track

Sydney Duco Doctors Australia gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive further information about our products or services. Under no circumstances does Sydney Duco Doctors Australia divulge any information about an individual user to a third party.

Information that Sydney Duco Doctors Australia gathers through aggregated tracking information, derived mainly by tallying page views throughout our site. This information allows us to better tailor our content to readers' needs. Under no circumstances does Sydney Duco Doctors Australia divulge any information about an individual user to a third party.

How we gather user information

We offer the following free services, which require some type of voluntary submission of personal information by users:

1. "Get a Quote" form submission. Our users can choose to enter their details to receive further information relating to getting pricing on our products or services. The information gathered from this form is used for identifying users' needs and to provide contact information for further communication about our products and services as specifically requested.

2. "Contact Us" form submission. Our users can choose to request further information or ask questions directly from our online enquiry form. The information gathered from users will be used to make contact with these clients to provide answers to their questions and not for any other purpose.

3. Photos of vehicle damage. If you send us photos, either through the quote form or by SMS, we use them only to prepare your quote and to carry out the repair you ask us for.

How your information is handled

To be clear about what actually happens when you use this site, the services below are involved in handling your information:

We do not sell your information, and we do not use it for advertising.

• Postmark (ActiveCampaign, United States) delivers quote and enquiry submissions to Craig's inbox as an email. Anything you put in the form, including any photos you attach, is sent through that service.
• Cloudflare (United States) hosts this website and keeps standard server logs, which include IP addresses, for security and performance purposes.
• Your quote or enquiry email is then held in our own business email account so we can respond to you and keep a record of the job.

Children

We will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage tracking

Sydney Duco Doctors Australia tracks user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. Sydney Duco Doctors Australia does break down overall usage statistics according to a user's domain name, browser type and MIME type, by reading this information from the browser string.

We use tracking information to determine which areas of our site users like and don't like, based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Sydney Duco Doctors Australia uses cookies to track user traffic patterns, as described above.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive a warning message with each cookie. You do not need to have cookies turned on to use this site.

Use of information

Sydney Duco Doctors Australia uses any information voluntarily given by our users to enhance their experience on our site, to make contact via phone or email to provide information requested by users, to provide interactive or personalised elements on the site, or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out personalised quotes, or to make contact with users who have questions or need further advice or information. Sydney Duco Doctors Australia never shares personal information with any third parties, including advertisers, sponsors or partners.

Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process, or to protect the personal safety of our users or the public.

Sharing of the information

Sydney Duco Doctors Australia uses the above-described information to tailor our content to suit your needs and to provide information that has been requested by users. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process, or to protect the personal safety of our users or the public.

Opt-out policy

We give users options wherever necessary and practical. Such choices include:

• Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.
• Contacting us by email or phone to request the deletion of any correspondence or personal information we hold about you.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact Craig on 0412 468 074 or at craig@sydneyducodoctors.com.au and we will action your request.

If you are not satisfied with how we have handled your personal information, you can raise a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Your consent

By using this site, you consent to the collection and use of this information by Sydney Duco Doctors Australia. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Contact us

Sydney Duco Doctors Australia. Phone or SMS 0412 468 074. Email craig@sydneyducodoctors.com.au.